Paradigm becomes Surface: The next era of people leadership

  • Paradigm becomes Surface: The next era of people leadership

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Explore Surface

A new kind of consulting for a new era of work

Paradigm is the consulting and advisory practice of Surface, combining deep expertise in people, talent, and organizational effectiveness with AI-powered intelligence.

We work alongside your team to build AI-native People teams, solve complex talent challenges, and turn ambitious ideas into lasting change.

Manager support this quarter
Which of our managers need the most support this quarter?
I’ll look at manager effectiveness, team engagement, and regrettable attrition by team.
Invoked: Manager InsightsDone
Twelve first-line managers in Customer Success sit below your peer benchmark on feedback quality, and their teams show the highest regrettable attrition. I’ve drafted a 90-day plan: targeted training, a coaching cadence, and a pulse check at day 60.
Paradigm Expert
Need more help? I can design the program with you and run it with your team. Talk to an expert →
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Trusted by thousands of organizations

Powered by Surface

The power of technology. The judgment of experts.

Surface brings together workforce data, organizational context, and proprietary intelligence to help People teams understand what’s happening, anticipate challenges, and decide what to do next.

Paradigm brings the expertise and hands-on partnership to translate that intelligence into lasting change.

What we offer

Expert help for what's next.

From building an AI-native People team to tackling your most complex talent challenges, our experts bring the strategy, intelligence, and hands-on support to help your organization move forward.

Explore services overview

AI-Native People Teams →

Build an AI-native People team

Reimagine how your People team operates. We help you assess AI readiness, identify high-impact opportunities, redesign workflows, and build the capabilities to work effectively with AI.

People Intelligence & Analytics →

Turn workforce insights into action

Go beyond dashboards and reports. We help you understand workforce trends, identify emerging challenges, and translate people intelligence into decisions that improve organizational performance.

Organizational Effectiveness →

Build organizations ready for what’s next

Rethink how teams are structured, how decisions get made, and how work gets done so your organization can adapt, collaborate, and perform at its best.

AI Enablement →

Put AI to work across your People team

From preparing your data for Surface to using AI tools well in everyday work, we help your People team build practical skills, good judgment, and the confidence to use AI where it helps.

Talent Strategy & Practices →

Design talent practices that deliver

Build more effective approaches to hiring, performance, development, and retention, grounded in evidence and tailored to your organization’s goals.

Leadership Development →

Develop leaders for a changing world

Equip managers and executives to lead high-performing teams, navigate change, and build the skills needed to thrive in an AI-enabled workplace.

Employee Experience →

Understand and improve the employee experience

Combine employee feedback with workforce insights to understand what matters, identify opportunities, and create experiences that help people do their best work.

Culture & Inclusion →

Build cultures where people thrive

Strengthen the practices, behaviors, and systems that create fair opportunities, foster belonging, and enable people from different backgrounds to succeed.

Strategic Advising & Coaching →

Work through your next people decision

Bring a senior advisor into your team’s work, with ongoing strategic support and individual coaching for leaders.

Training & Workshops →

Build the skills your teams need

Help managers and employees practice better feedback, communication, and leadership through expert-led workshops and training.

Our impact

Stronger leaders. Better talent practices. Lasting change.

For more than 12 years, Paradigm has helped organizations tackle their most important people challenges. Today, we bring that experience together with new technology and intelligence to help People teams achieve even more.

2,000+

2,000+

Organizations we have worked with since 2014

+43pt

+43pt

Employees’ confidence in their organization’s culture initiatives

+24pt

Managers who understand how to build inclusive, high-performing teams

+20pt

+20pt

Employees who feel their voice is heard

Our experts

Meet Paradigm’s experts

Our team brings years of experience helping organizations tackle complex challenges in talent, leadership, culture, and organizational effectiveness.

What does your team need to move forward?

Tell us what you’re working on. We’ll show you what Surface already knows about it and where an expert can help.

Talk to an expert