Services overview
The experts behind Surface, working as part of your team
Paradigm Services is the consulting and advisory practice of Surface. Our experts help People teams build AI-native functions, solve their hardest talent and culture challenges, and bring change to life through advising, coaching, and learning.
12+
years of research, consulting, and training
2,000+
organizations, from Fortune 500s to fast-growing startups
300+
expert playbooks built from our consulting work
300K+
learners trained around the world
Our practice areas
The work we do with People teams
AI & Transformation
We help People teams work differently: redesign the function around AI, turn workforce intelligence into decisions, structure the organization for what comes next, and put AI to work in everyday work.
Talent & Culture
The practices, leaders, employee experience, and culture that help people do their best work, informed by more than a decade of consulting with thousands of organizations.
Learning & Advisory
Advising, coaching, workshops, and self-paced learning that carry the strategy into how people actually work, with an expert alongside your team.
AI & Transformation
Build the AI-native People team
AI-Native People Teams
Reimagine how your People team operates. We help you assess AI readiness, identify high-impact opportunities, redesign workflows, and build the capabilities to work effectively with AI.
AI-Native People Teams
People Intelligence & Analytics
Go beyond dashboards and reports. We help you understand workforce trends, identify emerging challenges, and translate people intelligence into decisions that improve organizational performance.
People Intelligence & Analytics
Organizational Effectiveness
Rethink how teams are structured, how decisions get made, and how work gets done so your organization can adapt, collaborate, and perform at its best.
Organizational Effectiveness
AI Enablement
From preparing your data for Surface to using AI tools well in everyday work, we help your People team build practical skills, good judgment, and the confidence to use AI where it helps.
AI Enablement
Talent & Culture
Help your people do their best work
Talent Strategy & Practices
Build more effective approaches to hiring, performance, development, and retention, grounded in evidence and tailored to your organization’s goals.
Talent Strategy & Practices
Leadership Development
Equip managers and executives to lead high-performing teams, navigate change, and build the skills needed to thrive in an AI-enabled workplace.
Leadership Development
Employee Experience
Combine employee feedback with workforce insights to understand what matters, identify opportunities, and create experiences that help people do their best work.
Employee Experience
Culture & Inclusion
Strengthen the practices, behaviors, and systems that create fair opportunities, foster belonging, and enable people from different backgrounds to succeed.
Culture & Inclusion
Learning & Advisory
Bring the change to life
Strategic Advising & Coaching
Bring a senior advisor into your team’s work, with ongoing strategic support and individual coaching for leaders.
Strategic Advising & Coaching
Training & Workshops
Help managers and employees practice better feedback, communication, and leadership through expert-led workshops and training.
Training & Workshops
eLearning
Self-paced courses on management, collaboration, and workplace culture, designed by our experts and delivered in your own learning system.
eLearning
Workshop Catalog
Live and virtual workshops and keynotes for managers, executives, and teams, each tailored to your organization.
Workshop Catalog
Our experts
Meet your partners in the work
Our experts bring experience in people analytics, organizational psychology, and people leadership, and they work in Surface every day. Paradigm Services is Surface’s consulting and advisory practice.
What does your People team need to tackle next?
Tell us what you’re working on. We’ll show you what Surface already knows about it and where an expert can help.
Talk to an expert