Understand and improve employee engagement

Combine employee feedback with workforce insights to understand what matters, identify opportunities, and create experiences that help people do their best work. Surface shows you where to listen. Our experts lead the focus groups and listening sessions and help you act on what you learn.

Talk to an expert

Paradigm strategy consultants working with a client team

Key benefits

Understand the experience behind the numbers

Expert guidance for your listening program

Define what you need to learn, who you need to hear from, and how the findings will inform your next decisions.

Space for candid conversations

Two Paradigm facilitators lead each focus group. Participant identities are not shared, and identifying details are removed from leadership summaries.

Results by group

See how different groups experience your organization, across ten themes of inclusion and engagement.

From findings to action

Receive an analysis of key themes and opportunity areas, with tailored recommendations and follow-on advising available as part of the agreed scope.

Our approach

How we improve the employee experience

Start with what Surface shows

Engagement, attrition, and performance by team, and the pulses Surface recommends. Then decide which groups to hear from, tailor the questions, and plan communications for participants.

Focus groups

Two Paradigm facilitators lead each hour-long conversation, using questions tailored to your survey findings and organizational context. We agree on group composition with your team, then analyze themes across conversations to identify key opportunity areas.

Listening sessions

Hear from employees during a reorganization, leadership transition, or sensitive event. We facilitate group discussions or individual conversations and share themes with leadership with identifying details removed.

From findings to change

Use what employees say to change the experience: manager practices, policies, onboarding, and the moments that matter, with follow-up listening to see whether it worked.

Explore Surface Listening

Listening, on Surface

Know when to listen, who to hear from, and what to ask

Surface Listening recommends when to listen, who to hear from, and what to ask, and reads the answers alongside the rest of your workforce data. Paradigm’s experts design the program, lead the follow-up conversations, and help you act on what you learn.

Explore Surface Listening